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Help Desk Administrator in Clearwater, FL at Heritage Insurance

Date Posted: 8/2/2018

Job Snapshot

Job Description

Provides superior technical support to end users to resolve computer software and hardware problems ranging in difficulty from moderate to complex. Installs, configures, maintains, modifies and repairs computer software and associated systems to ensure minimum workstation downtime and maximum system availability. Provides routine systems maintenance, diagnostics and repair on PC software, network and peripherals. Works locally/remotely with end users to resolve issues while maintaining high availability. Answers help desk tickets and asks users targeted/focused questions to collect information about problems and determine cause. Evaluates and prioritizes incoming tickets to identify, troubleshoot, and resolve issues at the lowest level possible. Escalates issues to appropriate groups when necessary after performing initial troubleshooting and triage.

Job Requirements

  • Minimum of 2 years of verifiable Service Desk experience.
  • Excellent customer service skills required.
  • Strong troubleshooting skills are required.
  • Good attendance and punctuality required.
  • Experience supporting users of Microsoft Windows, and Microsoft Office.
  • Experience supporting users of Apple iOS and Google Android.
  • Familiarity of networking concepts and computer server systems.
  • Knowledge of Microsoft Office 365.
  • Knowledge of routers, switches and firewalls preferred but not required.
  • Ability to schedule tasks, multitask, and works well under pressure.
  • Flexible work schedule, occasional overtime, nights and weekends.
  • Occasional travel within Florida.
  • Must be able to learn and support new and fast-changing technologies.