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Customer Service Representative - Property & Casualty Insurance in Clearwater, FL at Heritage Insurance

Date Posted: 3/14/2018

Job Snapshot

Job Description

Heritage Insurance has grown into one of the top Florida insurance companies.

We've been recognized as a Tampa Bay Times Top Workplace!




 What you will do:

  • Responds to the service needs of policy owners, general agents, producers, field personnel and home office employees, maintaining ownership until completed
  • Acts as primary service contact for customer.
  • Provides technical guidance, information and procedural advice on a variety of customer service issues requiring knowledge of products and services.
  • Identifies, recommends, and implements conservation approaches to enhance asset retention and improve persistency.
  • Responds to telephone or electronic inquiries.
  • Handles all service requests from customer within service standards.
  • May need to conduct research to complete service request. Monitors service activity, prepares service reports and troubleshoots technical problems.
  • Assists in processing policy level transactions within level of authority.
  • Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner.

Job Requirements

What you should bring to the table:

  • High School Diploma or equivalent is required; Associate's Degree preferred.
  • 4-40 Customer Service Representative Licensure a plus; must be willing and able to ascertain licensure within 6 months.
  • One year experience in Customer Service area; in the property and casualty segment strongly preferred.
  • Proficiency with Microsoft Office products required; internet research tools preferred.
  • Demonstrated customer service focus / superior customer service skills.
  • Excellent communication skills and ability to interact on a professional level with internal and external personnel
  • Results driven with strong problem solving and analytical skills. Ability to efficiently navigate through systems and websites to maximize time with callers.
  • Ability to work in a fast paced environment; and manages changing priorities effectively.
  • Ability to work within a call center scheduled environment.
  • Detail-oriented and exceptionally organized
  • Collaborative partner; ability to contribute to a positive work environment.

What you'll get:

  • Competitive salary
  • Comprehensive benefits package
  • Learning and growth opportunities
  • Fun and collaborative work environment
It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.