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Claims Response Technician-Sunrise in Sunrise, FL at Heritage Insurance

Date Posted: 8/19/2018

Job Snapshot

Job Description

Summary:

Cleans and restores damage to residences due to water and/or mold.  Conducts detailed inspections, independently determines and executes mitigation plan.  Upon assignment, may act as the field adjuster on behalf of the Claims department.

 

Responsibilities:

  • Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner.
  • Participates in special projects as assigned.
  • Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures.
  • Conducts initial onsite inspection to determine extent and scope of damage.
  • Identifies hazards and source of damage; evaluates flooring and structure materials and/or contents and documents pre-existing conditions.
  • Takes and labels photos; measures and sketches affected rooms.
  • Determines best restoration process and establish drying goals.
  • Removes excess water by mopping and/or extraction.
  • Sets air movers, dehumidifiers and/or specialty equipment. Monitors and documents temperature and humidity readings
  • As needed, pulls baseboards, drywall, insulation, carpet/carpet pad, flooring, cabinetry, etc.
  • As needed, set-up containment areas and hepa-vacuums affected areas. Treats areas with antimicrobial, as needed.
  • Schedules follow-up and clearance tests.
  • Obtains Customer Service Report and Certificate of Satisfaction upon completion of job.
  • Completes and submits in a timely manner all required paperwork.
  • Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner.
  • Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated CATs.
  • Participates in special projects as assigned.
  • Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures.

Job Requirements

Qualifications:

  • High School Diploma or equivalent and an active Driver’s License with clear driving record are required.
  • 6 months relevant experience. Experience in restoration or construction preferred.
  • WRT, ASD, AMRT certification a strong plus.
  • Ability to climb, kneel, and crawl required; may worked in confined spaces. Ability to lift and move items up to 30 lbs alone; more with assistance from a partner.
  • Basic computer proficiency; comfortable working with internet-based tools.
  • Demonstrated customer service focus / superior customer service skills.
  • Excellent communication skills and ability to interact on a professional level with internal and external personnel.
  • Results driven with strong problem solving and analytical skills.
  • Ability to work in a fast paced environment; and manages changing priorities effectively.
  • Detail-oriented and exceptionally organized.
  • Collaborative partner; ability to contribute to a positive work environment.
  • Must be available on call and weekends.
  • This position is based within an assigned region; travel throughout the region is required with occasional travel to locations beyond the assigned region. Company paid pre-employment drug test and health screening required.