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Claims Response Specialist in Sunrise, FL at Heritage Insurance

Date Posted: 7/9/2018

Job Snapshot

Job Description

Position Summary:

Responsible for the day-to day Claims Response Emergency Services Divisions internal support functions.  Monitors the Claims Response Team’s appointments, vehicles, and equipment and personnel movements and identifies quality control and operational deficiencies.   

 

 

 

Responsibilities:

  • Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner.
  • Participates in special projects as assigned.
  • Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures.
  • Serves as the primary resource for EMS appointment setting, dispatching, and scheduling.
  • Assists in maintaining logs on company vehicles utilized by the HCRT EMS, including but not limited to registrations, licensing, maintenance and repairs.
  • Assists in organizing, tracking and maintaining compliance on Licenses, Certifications, and Continuing Education for all members and entities of the HCRT EMS division.
  • Assists in maintaining and monitoring of the WEX GPS and Fuel card Accounts.
  • Assists with Auditing/QC procedures for internal and external staff.
  • Acts as liaison between in-house claims personnel, technicians and specialists as needed.
  • Works with partners on special cases/problem claims. Resolves customer experience service issues.
  • Communicates with co-workers, management, clients, and others in a courteous and professional manner.
  • Assists in general operational tasks as requested.
  • Assists in the auditing of monthly credit card expenses for HCRT EMS.
  • Participates in special projects as assigned.
  • Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures.

 

 

Job Requirements

Qualifications:

  • Associate’s Degree preferred; a combination of education and significant directly-related experience may be considered in lieu of degree.
  • 2 years+ of experience in a Property & Casualty or Restoration environment strongly preferred.
  • 6-20 Adjusters License or higher required.
  • Experience with Xactimate/XactAnalysis/XactNet a plus.
  • Proficiency with Microsoft Office products required; internet research tools preferred.
  • Excellent communication skills and ability to interact on a professional level with internal and external personnel.
  • Demonstrated customer service focus / superior customer service skills.
  • Demonstrated ability to research, conduct proactive investigations and negotiate successful resolutions.
  • Results driven with strong problem solving and analytical skills.
  • Ability to work independently in a fast paced environment; meets deadlines, and manages changing priorities effectively.
  • Detail-oriented and exceptionally organized
  • Collaborative partner; ability to contribute to a positive work environment.