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Claims Response Apprentice- Naples in Naples, FL at Heritage Insurance

Date Posted: 3/21/2019

Job Snapshot

Job Description

Position Summary:

Works under the direction of a Claims Response Technician to clean and restore damage to residences due to water and/or mold.  


  • Works with the Technician, to conduct the initial onsite inspection to determine extent and scope of damage.
  • Takes and labels photos; measures and sketches affected rooms.
  • Removes excess water by mopping and/or extraction.
  • Sets airmovers, dehumidifiers and/or specialty equipment.  Monitors and documents temperature and humidity readings
  • As needed, pulls baseboards, drywall, insulation, carpet/carpet pad, flooring, cabinetry, etc.
  • As needed, set-up containment areas and hepa-vacuums affected areas. Treats areas with anti-microbial, as needed.
  • Completes and submits in a timely manner all required paperwork.
  • Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner.
  • Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated CATs.
  • Participates in special projects as assigned.
  • Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures.


Job Requirements


  • High School Diploma or equivalent and an active Driver’s License with clear driving record are required.
  • 6 months relevant experience.  Experience in restoration or construction preferred.
  • WRT, ASD, AMRT certification a strong plus; must be willing and able to ascertain licensure within 12 months.
  • Ability to climb, kneel, and crawl required; may worked in confined spaces.  Ability to lift and move items up to 30 lbs alone; more with assistance from a partner.
  • Basic computer proficiency; comfortable working with internet-based tools.
  • Demonstrated customer service focus / superior customer service skills.
  • Excellent communication skills and ability to interact on a professional level with internal and external personnel.
  • Results driven with strong problem solving and analytical skills.
  • Ability to work in a fast paced environment; and manages changing priorities effectively.
  • Detail-oriented and exceptionally organized.
  • Collaborative partner; ability to contribute to a positive work environment.
  • Must be available on call and weekends.
  • This position is based within an assigned region; travel throughout the region is required with occasional travel to locations beyond the assigned region.  Company paid pre-employment drug test and health screening required.


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