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Claims Response Technician job in Charlotte at Heritage Insurance

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Claims Response Technician at Heritage Insurance

Claims Response Technician

Heritage Insurance Charlotte, NC Full-Time
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Position Summary:

Cleans and restores damage to residences due to water and/or mold.  Conducts detailed inspections, independently determines and executes mitigation plan.  Upon assignment, may act as the field adjuster on behalf of the Claims department. 


  • Conducts initial onsite inspection to determine extent and scope of damage.
  • Identifies hazards and source of damage; evaluates flooring and structure materials and/or contents and documents pre-existing conditions.
  • Takes and labels photos; measures and sketches affected rooms.
  • Determines best restoration process and establish drying goals.
  • Removes excess water by mopping and/or extraction.
  • Sets airmovers, dehumidifiers and/or specialty equipment.  Monitors and documents temperature and humidity readings
  • As needed, pulls baseboards, drywall, insulation, carpet/carpet pad, flooring, cabinetry, etc.
  • As needed, set-up containment areas and hepa-vacuums affected areas. Treats areas with anti-microbial, as needed.
  • Schedules follow-up and clearance tests.
  • Obtains Customer Service Report and Certificate of Satisfaction upon completion of job.
  • Completes and submits in a timely manner all required paperwork.
  • Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner.
  • Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated CATs.
  • Participates in special projects as assigned.

Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures

Job Requirements:


  • High School Diploma or equivalent and an active Driver’s License with clear driving record are required.
  • 6 months relevant experience. Experience in restoration or construction preferred.
  • WRT, ASD, AMRT certification a strong plus.
  • Ability to climb, kneel, and crawl required; may worked in confined spaces. Ability to lift and move items up to 30 lbs alone; more with assistance from a partner.
  • Basic computer proficiency; comfortable working with internet-based tools.
  • Demonstrated customer service focus / superior customer service skills.
  • Excellent communication skills and ability to interact on a professional level with internal and external personnel.
  • Results driven with strong problem solving and analytical skills.
  • Ability to work in a fast paced environment; and manages changing priorities effectively.
  • Detail-oriented and exceptionally organized.
  • Collaborative partner; ability to contribute to a positive work environment.
  • Must be available on call and weekends.
  • This position is based within an assigned region; travel throughout the region is required with occasional travel to locations beyond the assigned region. Company paid pre-employment drug test and health screening required.
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Job Snapshot

Employee Type



Charlotte, NC

Job Type

Construction, Insurance


Not Specified

Date Posted

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